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Tell us what's confusing and we'll help you figure it out. We read these. We aim to reply the next business day.
We read theseSent to the team building Sadie. We aim to reply the next business day.
Next business dayThat's our aim, not a guarantee. Email works just as well as the form.
hello@sadiepay.comWorks just as well as the form below, if you'd rather email directly.
Find an instant answer
Most questions are already answered — browse by topic before you write in.
Getting started
EINs, mid-year setup, and what you'll need.
Payday
Venmo, Zelle, Cash App, overtime, and hours.
Taxes
What Sadie calculates and what you still file.
Employees
Invites, privacy, and what they can see.
State setup
What's verified in your state today.
Your account
Exporting records, closing your household.
Still stuck? Write to us
For account-specific help, include the email you use to sign in — it saves a back-and-forth. For anything urgent involving a payment you already sent, contact Venmo, Zelle, or Cash App directly; Sadie never holds or moves your money, so we can't reverse or trace a transfer.